Jobs In Cochrane

Posted 3 weeks ago

RESTAURANT FRONT TEAM MEMBER (2 Positions) -Tim Horton's

CDSSAB - ES -Cochrane

Summer / Student • Cochrane Region

Terms of employment:

  • Must be willing to work during the week, evenings and weekends.
  •  Willing to work every 2nd weekend
  • 18 to 23 hours per week

Role and Responsibilities/rôles et responsabilités :

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

  • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
  •  Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
  • Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
  • Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
  • Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at the drive-thru and marking hot beverage lids
  • Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru
  • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
  • Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

  • Follows all Operations standards and guidelines for the preparation of products according to training and instructional materials provided
  • Prepares all products as required, following the order monitor to ensure the accuracy of every order
  • Communicates showcase and product needs to ensure proper product availability for guests
  • Regularly takes temperatures of the required products and records in the Time & Temperature Log
  • Policies & Procedures
  • Follows all restaurant policies, procedures and standards
  • Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Preferred Skills/compétences préféréés:

  • Must enjoy working with the people and have good customer service skills
  • Positive team player
Interested candidates in this position can apply within:
292 Cambridge Ave, Iroquois Falls, ON P0K 1E0 (drop off to Ann Marie)
OR online: https://careers.timhortons.ca/search

Job Expires: 2022-07-05

Contact Information

CDSSAB - ES -Cochrane

292 Cambridge Ave 292 Cambridge Ave, Iroquois Falls, ON P0K 1E0, Canada

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