Jobs In Cochrane

Posted 2 weeks ago

Swan Castle Inn -Best Western - Guest service agent

CDSSAB - ES -Cochrane

Full-Time • Cochrane Region

Job Description/Description de l’emploi

Role and responsibilities/rôles et responsibilitiés :

  • Accurately and efficiently handles all hotel reservation inquiries and requests. Provides courteous, prompt, and professional responses, while promoting hotel services and ensuring maximum room revenues. Assists in administrative duties as they relate to booking, tracking, charging, handling, and inputting reservations or promoting the hotel’s pricing.
  • Processes reservations delivered by telephone, mail, fax, central reservations systems, sales office, and travel agents; and prepares letters of confirmation. Communicates reservation information to the front desk.
  • Knows types of rooms available, as well as their location and layout. Tracks future room availabilities on the basis of reservations.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Stays abreast of selling status, rates, and benefits of all hotel package plans.
  • Helps develop room revenue and occupancy forecasts.
  • Promotes superior customer care by being courteous, friendly, and helpful to guests, managers, and fellow employees.
  • Performs other duties as assigned.

Preferred Skills/compétences préféréés:

  • High school graduate or equivalent.
  • One year of previous customer service or reservations experience, preferably in a hotel environment.
  • Ability to communicate clearly. 
  • Ability to effectively interact with guests, management staff, and other employees in a professional manner.
  • Possess telephone communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.
  • Skilled in basic math and computers.
  • Knowledge of property management systems. 
  • Ability to work a flexible schedule, including weekends and holidays.
  • Must be punctual and maintain regular and reliable attendance.

               Interested in this position can submit their resumes at:
Employer is offering benefits - Health, Dental coverage with competitive wages and a great working environment

Job Expires: 2022-09-29

Contact Information

CDSSAB - ES -Cochrane

189 Railway St 189 Railway St, Cochrane, ON P0L 1C0, Canada

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